Royal Mail strikes are causing delays. Orders take 1-2 working days to be processed

Shipping


ROYAL MAIL STRIKES ARE CAUSING LOTS OF DELAYS - We apologise about this, please be patient at this time. 
  • Orders are usually dispatched within 3 business days of you ordering (except during busy periods or during adverse weather). We don’t dispatch on weekends or bank holidays.
  • We offer Royal Mail 1st and 2nd class as well as Royal Mail Special Delivery Next Working Day before 1pm. Please note our orders are usually sent out on a Monday, Wednesday and Friday morning, so for example if you order on a Tuesday using Next Working Day shipping, this will be dispatched on Wednesday and will arrive with you on Thursday. 
  • Once an order has been dispatched for 10 working days in the UK and it still hasn't been delivered we can mark this as lost and assist in a refund or replacement. 
  • Missed your delivery? Rearrange online via your tracking link or collect using the calling card left (you have a limited time to do this). If you’ve input your address wrong then sorry, when we get it back from Royal Mail we will refund your order minus your postage costs, we don’t send orders out twice.
  • Delivery going to a work address? Once it's signed for we consider this as delivered and won’t take any further enquiries on delivery.
  • We need to be informed within a month of your order being dispatched if your order hasn't arrived, for a refund or a replacement to be offered.
For all orders: we do not dispatch on weekends or bank holidays. Please note the above is an estimate on all delivery times.